Customer loyalty is one of the most important things you can develop for your brand. There are a variety of ways to increase customer loyalty, and a phone survey is a potential option if you’re interested in reaching out to customers. However, if you’re interested in using phone surveys, you need to do it properly. Here’s how you can use a phone survey to increase customer loyalty. 1. Decide on Your Goals What are you hoping to get through your phone survey? There are many goals that you might have through your survey. For example, you might be looking to…